Terms of service

Last Updated: June 28, 2026

1. LEGAL ENTITY INFORMATION

This website is operated by Trevano Solutions S.R.L.

Company Name: Trevano Solutions S.R.L.

Registration Number: J2025041588009

VAT Number: 51950960

Registered Address: Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36

Contact Email: service@waester.com

2. OVERVIEW AND ACCEPTANCE

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service. If you do not agree to all terms and conditions, you may not access the website or use our services.

3. ONLINE STORE AND GENERAL CONDITIONS

Eligibility: You must be the age of majority in your jurisdiction.

Prohibited Use: You may not use our products for illegal or unauthorized purposes. Malicious activities such as transmitting viruses or destructive code will result in immediate termination of service.

Right to Refuse: We reserve the right to refuse service to anyone for any reason at any time.

4. ACCURACY AND MODIFICATIONS

Information on this site is for general reference only. We reserve the right to modify or discontinue the Service (or any part thereof) without notice. Prices and product availability are subject to change at our sole discretion.

5. PRODUCTS AND ORDERS

Accuracy: We make every effort to display product images accurately, though monitor displays may vary.

Order Limitations: We reserve the right to limit or cancel orders that, in our judgment, appear to be placed by resellers or distributors. You agree to provide current, complete, and accurate purchase information.

6. RIGHT OF WITHDRAWAL (CANCELLATION)

In accordance with EU Distance Selling Regulations, you have the right to withdraw from your purchase contract within 14 calendar days of receiving your goods without providing a reason. To exercise this right, notify us at service@waester.com.

7. COMPLAINTS & WARRANTIES

Legal Guarantee: In accordance with EU Directive 2019/771, all products are covered by a 2-year legal guarantee of conformity from the date of delivery.

Reporting Issues: Please report defective items to service@waester.com within 30 days of delivery, including order number and photographic evidence.

Resolution: We acknowledge complaints within 48 hours and aim to resolve legitimate claims (via repair, replacement, or refund) within 14 days.

8. INTELLECTUAL PROPERTY AND THIRD-PARTY TOOLS

All content on this site is the property of Trevano Solutions S.R.L. and may not be reproduced without written permission. We may provide access to third-party tools "as is." We are not liable for any damages related to your use of third-party websites or services.

9. LIMITATION OF LIABILITY

Services are provided "as is." To the extent permitted by law, our liability is limited to the purchase price of the product. We are not liable for indirect damages or losses arising from your use of the Service.

10. GOVERNING LAW AND DISPUTE RESOLUTION

Applicable Law: These Terms are governed by the laws of the European Union and the national laws of Romania.

Dispute Resolution: Any disputes shall first be addressed through friendly negotiation. If unresolved, you may utilize the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

Jurisdiction: Both parties agree to submit to the exclusive jurisdiction of the competent courts in Bucharest, Romania, without prejudice to your mandatory consumer rights.