Shipping Policy
When can I expect to receive my shipment?
All confirmed orders are subject to the following clear timeline:
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Internal order processing time:
We guarantee to fully process, pack, and dispatch your order within 5 working business days from the date your order is successfully placed (excluding weekends and public holidays). This is our fixed internal handling window. -
Average shipping transit time:
After dispatch, the average delivery transit time is approximately 15 business days based on our global shipping data. In most cases, actual transit falls within a range of 10 to 20 business days, depending on your destination country, local courier efficiency, and carrier schedules. -
Total estimated delivery window:
Combining processing and transit, you can generally expect to receive your shipment within 15 to 25 business days from order placement. Please note that this is a typical estimate, not a guarantee.
Actual delivery speed may vary due to factors beyond our control, such as customs clearance, commodity inspections, severe weather, logistics route adjustments, or other carrier-side disruptions. We will monitor your shipment status closely and appreciate your patience and understanding.
How can I track my order?
Once your goods have been arranged for shipment, our system will automatically send out an official shipping confirmation email to your reserved registered email address. This email will clearly state your exclusive order tracking number and detailed shipment information.
You can copy and enter this official tracking number into the professional global logistics tracking platform to check the real-time logistics status, shipment route and estimated arrival time of your package anytime. The available tracking website is as follows:
www.17track.net
What are your shipping rates?
Which countries do you ship to?
Currently, our store supports logistics delivery services covering the vast majority of countries and regions across the globe. In case your receiving country or region is temporarily not covered and supported by our cooperative international logistics partners due to route adjustment, service restriction or regional policy restrictions, our customer service team will take the initiative to contact you as soon as possible in a timely manner.
We will actively communicate with you to adjust your order arrangement reasonably, including order retention, address modification or order cancellation and full refund processing. If you need to confirm the detailed list of supported shipping destinations in advance, please feel free to send an email for consultation:
📧 service@waester.com
How can I change my shipping address?
In order to ensure the smooth delivery of your package, we only support free shipping address modification applications within the specified valid time limit. All address change requests must be submitted and confirmed before 11:00 PM Pacific Daylight Time (PDT, UTC-7) on the very same day when you complete your order payment and placement.
Once exceeding the above specified time limit, the order will enter the official sorting and packing process, and we will no longer be able to modify any receiving information. If you need to adjust your receiving address, please send your order number and correct new shipping address to our official customer service email as early as possible for priority processing.
Can I deliver to an address different from my card billing address?
Absolutely yes. We fully support separate settings for payment card billing address and actual goods receiving address. You can freely fill in your most convenient daily receiving address, residential address, workplace address or other temporary receiving addresses as your actual delivery address according to your personal needs, without any usage restrictions.
How is my order shipped?
All goods delivery and warehouse shipment arrangements are only carried out on normal official working days, and all national statutory holidays and public rest days are excluded from the shipment schedule.
Any orders successfully submitted and paid on Saturdays, Sundays and official holidays will be uniformly sorted, packaged and officially arranged for shipment on the first working day right after the rest day, which is usually the following Monday.