Privacy Policy

We are committed to providing a safe, enjoyable online shopping experience along with a high standard of personal service. This commitment includes respecting and protecting your personal information.

This Privacy Notice explains what information we collect from and about you when you visit our website (each referred to as a "Site"). The Site and all its features and functions are collectively called the "Services". This Notice also describes how waester (referred to as "we", "us", or "our") may use and share your personal information, and how you can control certain uses of that information.

By using our Services, you acknowledge the practices described in this Privacy Notice. If you do not agree, please do not access or use our Services.

For users in the European Union (EEA + Switzerland), this Notice describes your rights under the General Data Protection Regulation (GDPR) .

Q: What information does waester collect?

A: We may collect information from or about you in the following ways:

  • From our interactions with you – When you use the Services, make a purchase, sign up for our catalog, newsletter or email list, participate in sweepstakes, contests, or promotions, write a product review, fill out a survey, send a gift card, or otherwise contact us. If you make a purchase, we may also collect your billing address.

  • Information you provide about a third party – If you send someone else a communication through our Services, we may collect that person’s name, phone number, email, and/or shipping address.

  • Automatically on the Site – We (or our service providers) may use cookies, web beacons/pixel tags, log files, JavaScript, and similar technologies to collect non‑personal information about visitors, such as browser type, operating system, device model, pages viewed, links clicked, IP address, unique device identifiers, referral sites, time spent on the Site, return visits, email open/forward/click data, and other usage statistics. This helps us personalise your experience, save your preferences, identify offers that may interest you, and serve relevant ads across devices.

  • From third party sources – We may obtain information from other sources to update or supplement the data you provide or we collect automatically (e.g., address validation). When you connect with us through a third party (such as a social network), we may receive information based on your privacy settings on that platform.

  • Combination of information – We may combine information you provide, information collected automatically, and information from other online/offline or third‑party sources.

  • Third party analytics and advertisements – We use third party tools to understand how people use our Site, improve our Services, and deliver targeted advertising. These third parties may use cookies, pixel tags, Flash cookies, etc. to collect non‑personal information. We do not control their tracking technologies.

Q: What are my tracking options? (GDPR Cookie Consent)

A: We use cookies and similar technologies. Under the GDPR, strictly necessary cookies may be placed without consent. All other cookies (performance, functionality, targeting) require your explicit opt-in consent.

When you first visit our Site, you will see a cookie banner asking you to accept or reject non‑essential cookies. You can change your preferences at any time via our cookie settings link.

We use four categories of cookies:

  • Strictly Necessary Cookies – Essential for browsing and using basic functions (e.g., keeping you logged in, managing your shopping cart). No consent required.

  • Performance Cookies – Collect anonymous information about how visitors use the Services (e.g., which pages are visited, error messages) to help us improve. Consent required.

  • Functionality Cookies – Remember choices you make (e.g., shipping country, currency) to provide a more personalised experience. Consent required.

  • Targeting Cookies – Deliver online advertisements relevant to you and measure ad campaign effectiveness. These may be placed by us or by advertising partners. Consent required.

Our system honours Do Not Track signals where required by law, but we primarily rely on your consent via our cookie banner.

To manage your privacy and advertising choices:

On your mobile device, adjust privacy and advertising settings to control relevant advertising.

We may also use Flash cookies (Local Stored Objects). Browser cookie management tools may not remove Flash cookies. To manage Flash cookie settings, visit the Adobe Flash Player settings manager. Disabling Flash cookies may affect access to certain features.

Q: How does waester use the collected information? (Legal bases under GDPR)

A: We process your personal information only when we have a valid legal basis under the GDPR. The purposes and bases include:



Purpose Legal Basis (GDPR Article 6)
To validate, confirm, process, deliver, and track your orders (including payment processing, shipping, returns, refunds, and customer communication). Performance of a contract
To enhance your online shopping experience (e.g., recognising you when you return). Legitimate interest (improving service)
To send you catalogs, newsletters, promotional materials, and offers – only with your prior consent (opt-in). Consent
To provide customised content, targeted ads, and special promotions on our Site or via email/text – only with your consent where required. Consent
To improve our Site, products, services, customer support, and overall shopping experience. Legitimate interest
To create aggregated, anonymised data for analytical and demographic purposes. Legitimate interest / anonymised data not subject to GDPR
To protect the security and integrity of our Site and business (e.g., fraud prevention, risk management, identifying unauthorised users). Legal obligation / legitimate interest
To contact you when necessary (e.g., responding to inquiries, providing customer support). Performance of a contract / legitimate interest
As otherwise described at the time of collection. Varies

Q: What information does waester share with others?

A: We may share personal information as follows:

  • With our affiliates – including any current or future companies within the waester group.

  • With co‑marketing partners – when we offer joint programs, sweepstakes, or promotions and only with your explicit consent.

  • With other third parties – only if you have given your consent for us to share your data for their marketing purposes.

  • For legal disclosures and safety – to comply with legal obligations, respond to lawful government requests (including from EU member state authorities), enforce our Terms of Use, protect rights/property/safety, or for fraud protection.

  • In case of a business sale – if all or part of our business is sold or undergoes a reorganization or bankruptcy, your information may be transferred to the acquiring entity. We will use reasonable efforts to ensure the transferee handles your data consistently with this Privacy Notice and applicable law.

  • With service providers – who perform services on our behalf (e.g., payment processing, shipping, analytics). We require all service providers to comply with GDPR and to sign data processing agreements.

  • Aggregate or anonymous non‑personal information – we may share or sell anonymised, aggregated data with affiliates, partners, or other third parties for marketing, analytics, or other lawful purposes. Such data cannot identify you personally.

Text marketing and notifications (if applicable): By providing your phone number and explicitly opting in during checkout or via a keyword, you agree to receive text notifications (e.g., order updates, abandoned cart reminders) and marketing offers. You may unsubscribe by replying STOP or contacting us. Data is shared with our text message operator only when a campaign is initiated.

Q: What are my privacy rights under EU law (GDPR)?

A: If you are a resident of the European Union, Iceland, Liechtenstein, Norway, or Switzerland, you have the following rights under the GDPR:

  • Right to access – obtain confirmation of whether we process your personal data and request a copy.

  • Right to rectification – correct inaccurate or incomplete data.

  • Right to erasure (right to be forgotten) – request deletion of your data where no legal basis for processing remains.

  • Right to restriction of processing – limit how we use your data while a complaint is investigated.

  • Right to data portability – receive your data in a structured, commonly used format and transfer it to another controller.

  • Right to object – object to processing based on legitimate interests (including direct marketing).

  • Right to withdraw consent – withdraw any consent you have given at any time.

  • Right to lodge a complaint – file a complaint with your national Data Protection Authority (e.g., the ICO in the UK, CNIL in France, BfDI in Germany).

To exercise any of these rights, please email us at service@waester.com with the subject line “GDPR Privacy Rights Request”. We will respond within one month (or extend by two months for complex requests, with notice).

Q: What choices do I have about receiving communications?

A: Under the GDPR, we require your explicit opt-in consent before sending you any marketing communications.

  • When you make a purchase, we will not automatically enrol you in promotional emails. Instead, you will be given a clear box to tick if you wish to receive offers.

  • You may opt out at any time:

    • Click the “unsubscribe” link in any promotional email.

    • Email service@waester.com to request removal from direct mail or other lists.